Your Experience Matters
At Brampton Finance, we’re committed to delivering clear, responsive, and professional service at every stage of your finance journey. Whether you’ve had a great experience with our team or feel there’s something we can improve, we welcome your feedback.
Your input helps us continue to grow, improve, and deliver the service you deserve.
Share Your Feedback
We encourage you to share your thoughts — whether positive or constructive — about our service, processes, or team.
You can provide feedback via:
Email: info@bramptonfinance.com.au
Phone: (02) 9389 1077
Mail:
Brampton Finance Pty Limited
Level 7, 35 Spring Street
Bondi Junction NSW 2022
You may also use our online contact form for convenience.
How We Handle Feedback
We treat all feedback seriously and aim to resolve any issues quickly and fairly.
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Acknowledgement – We’ll confirm receipt of your feedback promptly.
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Investigation – The matter will be reviewed by the appropriate manager or team member.
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Resolution – We aim to resolve all issues within 21 days. More complex matters may take longer, but we’ll keep you updated throughout the process.
What If You’re Not Satisfied?
If you’re not satisfied with how we’ve handled your feedback or complaint, you can escalate the matter to the Australian Financial Complaints Authority (AFCA) — a free, independent, and impartial dispute resolution service.
AFCA Contact Details:
Website: www.afca.org.au
Phone: 1800 931 678 (free call)
Email: info@afca.org.au
Mail:
Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001
Thank You
Thank you for taking the time to share your experience with Brampton Finance. Your feedback plays a vital role in helping us provide exceptional service to all our clients.
